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Insurance News

Half a Million Australian Homes at Risk of Becoming Uninsurable, Climate Agency Reports Half a Million Australian Homes at Risk of Becoming Uninsurable, Climate Agency Reports
21 Jun 2025: Paige Estritori

The Climate Change Authority has released a concerning report highlighting that, without immediate intervention, extreme natural hazards could cost Australians approximately $8.7 billion annually by 2050. The report urges the federal government to spearhead a comprehensive and well-coordinated national adaptation agenda to mitigate these risks. - read more
Red Sea Unrest: Insurer Denies Cruise Cancellation Claim Red Sea Unrest: Insurer Denies Cruise Cancellation Claim
20 Jun 2025: Paige Estritori

An Australian travel policyholder has been denied a claim payout after his planned cruise in the Red Sea was cancelled due to conflict. The insurer, Southern Cross, invoked its policy's war and violence exclusion clause, as disturbances in the region were linked to military activities, rendering the claim invalid. - read more
Recognition at ACT Insurance Awards Highlights Industry Leaders Recognition at ACT Insurance Awards Highlights Industry Leaders
18 Jun 2025: Paige Estritori

The ACT Insurance Awards have recently acknowledged the standout performers within the insurance sector, with EML Group's Canberra branch receiving the prestigious title of Insurance Leader of the Year. This accolade sets a benchmark in the industry, emphasising excellence and leadership among its professionals. - read more
TAL Collaborates with Insurtech to Launch Embedded Life Insurance TAL Collaborates with Insurtech to Launch Embedded Life Insurance
17 Jun 2025: Paige Estritori

Australia's prominent life insurer, TAL, has partnered with the global insurtech firm, Cover Genius, to introduce an innovative 'digital-only', embedded life insurance product. This new solution aims to serve Australian workers such as part-time employees, contractors, and casual staff who often lack access to affordable insurance coverage. - read more
Growing Mistrust in New Zealand Insurers Amid Rising Costs Growing Mistrust in New Zealand Insurers Amid Rising Costs
17 Jun 2025: Paige Estritori

Recent findings from a Consumer NZ survey highlight increasing skepticism towards insurers in New Zealand, as affordability remains a significant concern for many. The survey noted that insurance now ranks as the fourth-largest financial pressure among respondents, trailing housing, food, and household debt, marking an upward shift from sixth place last October. This change has negatively impacted the industry's reputation, with more individuals expressing distrust towards insurers. - read more
No Refund Policy Upheld in Camper Tent Dispute No Refund Policy Upheld in Camper Tent Dispute
16 Jun 2025: Paige Estritori

The Australian Financial Complaints Authority (AFCA) has supported Open Insurance's decision to deny a refund to a customer who cancelled his motor policy after being informed that his new rooftop tent installation would breach policy guidelines. The policyholder was advised that any modifications, including a 'slip on camper/tent or camper conversion,' would void coverage, prompting him to cancel his insurance in March. - read more
Acenda Secures Four Key Wins at Life Insurance Excellence Awards Acenda Secures Four Key Wins at Life Insurance Excellence Awards
16 Jun 2025: Paige Estritori

In a triumphant moment for Australian life insurer Acenda, the company secured top honours in four of the ten categories at the Australian Life Underwriting and Claims Association (ALUCA) Life Insurance Excellence Awards. Formerly known as MLC Life Insurance, Acenda emerged as a finalist in nine categories, ultimately winning the Leadership Award, Claims Team Award, Customer Service Team Award, and Partnership Impact Team Award. - read more
AFCA Upholds Insurer's Decision on Claimant's Non-Disclosure AFCA Upholds Insurer's Decision on Claimant's Non-Disclosure
12 Jun 2025: Paige Estritori

A recent ruling by the Australian Financial Complaints Authority (AFCA) supported Auto & General's decision to deny a motor policyholder's claim after a crash. The decision stemmed from the policyholder's failure to disclose a driving-related good behaviour bond, despite his claims of a learning disability affecting his understanding of the policy's inquiries. - read more
Insurer Ordered to Cover Restaurant Arson Despite Director's Unrevealed Criminal Record Insurer Ordered to Cover Restaurant Arson Despite Director's Unrevealed Criminal Record
12 Jun 2025: Paige Estritori

In a recent decision, the Australian Financial Complaints Authority (AFCA) directed insurer QBE to honour an arson claim for a restaurant, despite the owner's failure to disclose prior criminal convictions during the policy's inception. The restaurant, which operates from a leased location, suffered extensive damage due to an arson attack on August 2 of last year, halting its business operations. While the arsonist was apprehended, QBE initially denied the claim, citing non-disclosure of the director's criminal history. - read more
Insurance Sector Reports $1 Billion Profit Amidst Household Strain Insurance Sector Reports $1 Billion Profit Amidst Household Strain
11 Jun 2025: Paige Estritori

The insurance industry secured a net profit after tax of $1.11 billion in the March quarter, with major contributions from insurers at $990 million and reinsurers at $123 million, as revealed by the latest data from the Australian Prudential Regulation Authority. The insurance service result, a key indicator of underwriting success, reached $1.32 billion during this period, while investment returns added an impressive $1.18 billion. - read more
ASIC Accuses Choosi Pty Ltd of Misleading Insurance Comparison Practices ASIC Accuses Choosi Pty Ltd of Misleading Insurance Comparison Practices
10 Jun 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has initiated legal proceedings against Choosi Pty Ltd, alleging deceptive practices in its insurance comparison service. The regulatory body charges that from July 2019 to June 2025, Choosi misrepresented its offerings, claiming to compare funeral and life insurance policies from multiple insurers while actually only comparing products from a single provider, Hannover Life Re of Australasia Ltd. - read more
Individual Disability Income Insurance Extends Profitable Streak into Fifth Quarter Individual Disability Income Insurance Extends Profitable Streak into Fifth Quarter
10 Jun 2025: Paige Estritori

Recent figures from the Australian Prudential Regulation Authority reveal that individual disability income insurance (DII) recorded an underwriting profit of $231 million for the first quarter of 2025, continuing a five-quarter streak of profitability. This performance shows promising growth compared to the December 2023 quarter, which saw an $86 million loss. Although the latest profit is up from $138 million in the last quarter, it still falls short of the $419 million achieved a year before. - read more
AFCA Overrules Insurer in Camper Trailer Damage Case AFCA Overrules Insurer in Camper Trailer Damage Case
09 Jun 2025: Paige Estritori

The Australian Financial Complaints Authority (AFCA) has ruled that a camper trailer owner will receive coverage for water and mould damage after the insurer could not demonstrate that the wear and tear exclusions applied under the policy. The case emerged after a storm in November 2023, which the claimant says caused severe wind to rip the cover off the camper, allowing water ingress and subsequent mould development. - read more
Regulatory Bodies Demand Clarity on Duration-Based Insurance Premiums Regulatory Bodies Demand Clarity on Duration-Based Insurance Premiums
06 Jun 2025: Paige Estritori

Australia’s leading financial regulators, the Australian Securities and Investments Commission (ASIC) and the Australian Prudential Regulation Authority (APRA), have raised concerns regarding the practice of duration-based pricing in life insurance products. They have emphasised the need for insurers to improve transparency, ensuring that consumers are fully informed about the long-term costs associated with initial premium discounts. - read more
Young Driver Left Uncovered Due to Policy Misstep Young Driver Left Uncovered Due to Policy Misstep
05 Jun 2025: Paige Estritori

A policyholder faces a denied claim after inadvertently excluding his newly licensed 21-year-old son from his car insurance policy, highlighting a common oversight in age-specific exclusions. Following a collision involving his son, who recently earned his licence, Hollard Insurance declined the claim based on policy terms that excluded drivers under 25, unless accompanied by a qualified adult. - read more
NSW Floods Highlight Critical Insurability Crisis NSW Floods Highlight Critical Insurability Crisis
05 Jun 2025: Paige Estritori

Recently, New South Wales has been severely affected by major floods, with damages to around 10,000 homes and businesses. The Insurance Council of Australia has already received over 6,000 claims from the Mid North Coast and Hunter regions, while countless families face displacement as their homes become uninhabitable. - read more
Ride-Share Driver Prevails in Insurance Dispute Over Vehicle Use Ride-Share Driver Prevails in Insurance Dispute Over Vehicle Use
04 Jun 2025: Paige Estritori

A ride-share driver recently won a significant claim dispute against an insurer that initially denied his claim following a traffic accident. The Australian Financial Complaints Authority (AFCA) sided with the driver, determining that Auto & General could not prove he misrepresented his vehicle use when purchasing his insurance policy. - read more
Streamlining Life Insurance: New Digital Questionnaire Initiative Launched Streamlining Life Insurance: New Digital Questionnaire Initiative Launched
04 Jun 2025: Paige Estritori

In a groundbreaking development for the Australian life insurance sector, a new digital initiative promises to simplify the process of providing medical information for life insurance applications. The collaboration between Acenda, formerly known as MLC Life, and EQ Pathology introduces “smart” digital questionnaires to streamline data collection. - read more
Record Highs in UK Pet Insurance Payouts Reflect Rising Vet Costs Record Highs in UK Pet Insurance Payouts Reflect Rising Vet Costs
03 Jun 2025: Paige Estritori

The landscape of pet insurance in the UK has marked another milestone, with payouts reaching an unprecedented £1.23 billion ($2.36 billion) last year. This 4% increase over the previous year is attributed to soaring veterinary fees, reflecting broader inflation trends in the industry. - read more
Flood Crisis Exposes Insurance Shortfalls in NSW: Brokers Warn of Unmet Coverage Needs Flood Crisis Exposes Insurance Shortfalls in NSW: Brokers Warn of Unmet Coverage Needs
03 Jun 2025: Paige Estritori

As floods wreak havoc across New South Wales, the stark reality of inadequate insurance coverage emerges as a pressing issue for farmers, homeowners, and businesses. In localities like Taree, the lack of flood coverage is a cause for concern as the region grapples with the aftermath of record-breaking rains and destruction. - read more
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Insurance Articles

Navigating Business Interruption Insurance: A Lifeline for SMEs Navigating Business Interruption Insurance: A Lifeline for SMEs
Understanding the safeguards available to protect businesses during times of unexpected adversity is crucial, especially for Small and Medium-sized Enterprises (SMEs). Chief among these safeguards is business interruption insurance. This form of coverage is designed to offer financial assistance to businesses that endure losses due to unforeseeable disruptions. - read more
Family Planning: Exploring Life Insurance Options for New Parents Family Planning: Exploring Life Insurance Options for New Parents
Stepping into parenthood comes with a myriad of responsibilities, one of which includes securing your family's financial future. Life insurance serves as a financial cornerstone for young professionals who are navigating the complexities of family planning. Recognizing the significance of the role insurance plays can empower new parents to make informed decisions that corroborate their family's safety and well-being. - read more
How to Save Money on Your Boat Insurance Premiums How to Save Money on Your Boat Insurance Premiums
Boat ownership comes with many responsibilities, including obtaining adequate insurance coverage. However, as with any type of insurance, boat insurance premiums can quickly become costly. It's essential to save as much as possible on your policy without sacrificing the necessary protection it provides. - read more
The Ultimate Guide to Choosing the Best Travel Insurance for Your Australian Adventure The Ultimate Guide to Choosing the Best Travel Insurance for Your Australian Adventure
Embarking on an Australian adventure can ignite excitement in the heart of any traveller, but being prepared for the unexpected should be top of mind. Travel insurance is an essential travel companion that safeguards your journey from unforeseeable circumstances. Whether confronting flight cancellations, medical emergencies, or lost luggage, the right travel insurance policy can make a world of difference, offering peace of mind to fully immerse in the Aussie adventure experience. - read more
Common Misconceptions About Home Insurance in Australia Common Misconceptions About Home Insurance in Australia
Home insurance is an essential safety net for Australians, providing financial protection against unexpected events that could damage your most significant asset—your home. It ensures that you have the necessary support to rebuild or repair in the event of disasters like storms, fire, or theft. For Australian homeowners, having the right insurance means peace of mind. - read more
Navigating Business Interruption Insurance: A Lifeline for SMEs Navigating Business Interruption Insurance: A Lifeline for SMEs
Understanding the safeguards available to protect businesses during times of unexpected adversity is crucial, especially for Small and Medium-sized Enterprises (SMEs). Chief among these safeguards is business interruption insurance. This form of coverage is designed to offer financial assistance to businesses that endure losses due to unforeseeable disruptions. - read more
The Ultimate Guide to Understanding Life Insurance in Australia The Ultimate Guide to Understanding Life Insurance in Australia
Life insurance is a contract between an individual and an insurance company. The insurer promises to pay a designated beneficiary a sum of money upon the death of the insured person. - read more
Unlocking the Best Business Insurance: A Guide for Aussie Entrepreneurs Unlocking the Best Business Insurance: A Guide for Aussie Entrepreneurs
Welcome to the guide designed to navigate Australian entrepreneurs through the intricate world of business insurance. In an era where risks are as diverse as they are frequent, choosing the right insurance is not just prudent—it's a critical element of sustaining and growing your enterprise. - read more
Income Protection: How to Safeguard Your Earnings in Uncertain Times Income Protection: How to Safeguard Your Earnings in Uncertain Times
In the landscape of personal financial planning, income protection insurance emerges as a critical safeguard against the unpredictable nature of life's many uncertainties. As we navigate through economic turbulence and job market volatility, the importance of income protection becomes ever more apparent. This type of insurance serves as a financial backstop, designed to provide a stable flow of income when you're unable to work due to sickness or injury. - read more
Comparing Comprehensive, Third Party, and Third Party Fire and Theft: Which Car Insurance is Right for You? Comparing Comprehensive, Third Party, and Third Party Fire and Theft: Which Car Insurance is Right for You?
Car insurance is a crucial aspect of vehicle ownership in Australia, offering protection and peace of mind in the event of an accident or other unforeseen circumstances. However, with numerous options available on the market, choosing the right policy can be overwhelming. In this article, we'll explore the main types of car insurance available to help you understand your choices. - read more


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