Insurance Online :: Contact Us

Contact Insurance Online

insuranceonline.com.au

How can we help you today?

Whether you’d like to explore Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

Follow us!

We are a proud member of the Financial Services Online network!

Connect with us on your favourite social media platform for the latest financial news, views, resources and information.


Insurance News

Rising Premiums Challenge Australian Insurers Amid Climate Pressures
Rising Premiums Challenge Australian Insurers Amid Climate Pressures
09 Apr 2026: Paige Estritori
Australian insurers are currently grappling with significant challenges as they face escalating premiums driven by increased climate-related losses and heightened regulatory pressures. This trend underscores the complex landscape the industry must navigate to maintain financial stability while meeting consumer needs. - read more
Australian Insurers Struggle to Keep Pace with AI and Cyber Threats
Australian Insurers Struggle to Keep Pace with AI and Cyber Threats
09 Apr 2026: Paige Estritori
Recent research indicates that Australian insurers are trailing their global counterparts in preparedness for emerging risks associated with artificial intelligence (AI) and cyber threats. This growing gap poses significant challenges as the industry confronts an increasingly complex risk landscape. - read more
Middle East Conflict Escalates Costs for Australian Insurers
Middle East Conflict Escalates Costs for Australian Insurers
09 Apr 2026: Paige Estritori
The ongoing conflict in the Middle East is exerting significant pressure on the Australian insurance industry, leading to increased costs across various lines of business. In response, insurers are mobilizing to ensure swift support for affected customers as the situation continues to evolve. - read more
Key Challenges Facing Australian Insurers in 2026
Key Challenges Facing Australian Insurers in 2026
01 Apr 2026: Paige Estritori
As 2026 unfolds, Australian insurers are confronting a trio of significant challenges that are reshaping the industry landscape. According to Gallagher Bassett's forthcoming report, 'The Carrier Perspective: 2026 Claims Insights,' the primary concerns include premium affordability and insurability, escalating cyber and data risks, and difficulties in attracting and retaining skilled talent. - read more
The Impact of Rising Insurance Premiums on Australian Retirees
The Impact of Rising Insurance Premiums on Australian Retirees
01 Apr 2026: Paige Estritori
In recent times, Australian retirees have been facing mounting financial pressures due to escalating insurance premiums. This trend is raising concerns about the affordability of essential coverage and its impact on the financial security and lifestyle of those on fixed incomes. - read more
Insurance Articles

How to Make a Claim on Your Boat Insurance Policy in Australia
How to Make a Claim on Your Boat Insurance Policy in Australia
Boat insurance claims are an important aspect of owning a boat, as accidents and damages can happen unexpectedly. It is essential to understand the boat insurance claim process in Australia, as it can be complex and overwhelming at times. - read more
The Ultimate Guide to Understanding Life Insurance in Australia
The Ultimate Guide to Understanding Life Insurance in Australia
Life insurance is a contract between an individual and an insurance company. The insurer promises to pay a designated beneficiary a sum of money upon the death of the insured person. - read more
Common Misconceptions About Home Insurance in Australia
Common Misconceptions About Home Insurance in Australia
Home insurance is an essential safety net for Australians, providing financial protection against unexpected events that could damage your most significant asset—your home. It ensures that you have the necessary support to rebuild or repair in the event of disasters like storms, fire, or theft. For Australian homeowners, having the right insurance means peace of mind. - read more
Family Planning: Exploring Life Insurance Options for New Parents
Family Planning: Exploring Life Insurance Options for New Parents
Stepping into parenthood comes with a myriad of responsibilities, one of which includes securing your family's financial future. Life insurance serves as a financial cornerstone for young professionals who are navigating the complexities of family planning. Recognizing the significance of the role insurance plays can empower new parents to make informed decisions that corroborate their family's safety and well-being. - read more
The Differences Between Public Liability and Professional Indemnity Insurance
The Differences Between Public Liability and Professional Indemnity Insurance
In the dynamic world of commerce, Australian businesses face a plethora of risks daily. Business insurance serves as a safeguard, ensuring that the unforeseen does not hinder the stability and growth of an enterprise. Whether it’s a startup or a seasoned corporation, understanding and selecting the appropriate insurance coverage is crucial for resilience and longevity. - read more

Knowledgebase
Subrogation:
An insurance carrier may reserve the "right of subrogation" in the event of a loss. This means that the company may choose to take action to recover the amount of a claim paid to a covered insured if the loss was caused by a third party.