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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Australia's non-life insurance industry has demonstrated remarkable resilience, achieving an 11.1% increase in revenue for the fiscal year ending 30 June 2025. This growth has propelled the sector's total insurance revenue to approximately AUD 77.7 billion, underscoring the industry's capacity to navigate a volatile economic landscape. - read more
The Australian Competition and Consumer Commission (ACCC) has escalated its examination of Insurance Australia Group's (IAG) proposed acquisition of RAC Insurance (RACI) to a Phase 2 review. This decision reflects concerns that the transaction could substantially lessen competition within Western Australia's insurance market. - read more
Swiss Re Life & Health Australia has announced an immediate pause on new business activities within the Australian market. This decision stems from concerns regarding the long-term sustainability of Total and Permanent Disability (TPD) insurance, particularly in light of escalating mental health-related claims. - read more
Suncorp, a leading Australian insurer, is investing in artificial intelligence (AI) and upgrading its policy platforms to develop more affordable insurance products. This strategic move aims to address the challenges faced by consumers who find it difficult to obtain cost-effective coverage. - read more
The Australian Securities and Investments Commission (ASIC) has issued a directive to Australian Financial Services (AFS) licensees, emphasising the urgent need to bolster cyber resilience in light of emerging artificial intelligence (AI) threats. This communication underscores the regulator's concern over the evolving cyber risk landscape and its potential impact on the insurance industry. - read more
Welcome to the world of insurance in Australia - a realm where jargon often clouds the true meaning of policies, leaving many bewildered. But fret not! This guide is here to shine a light through the haze, demystifying the language that stands between you and informed insurance decisions. Whether you're starting a business, buying a home, or simply safeguarding your family's future, understanding insurance terminology is pivotal. - read more
Boating can be an enjoyable pastime, but it also comes with risks. From accidents to theft, unexpected events can take a toll on your finances and boat. This is where boat insurance comes in. Boat insurance provides financial protection in the case of accidents, theft, or other damage to your vessel. - read more
Life insurance is a contract between an individual and an insurance company. The insurer promises to pay a designated beneficiary a sum of money upon the death of the insured person. - read more
In today's digital age, cybersecurity has become a critical factor for businesses of all sizes. Small businesses, in particular, are increasingly targeted by cybercriminals due to their perceived vulnerabilities. Cybersecurity involves implementing measures to protect computer systems, networks, and data from malicious attacks. Ensuring robust cybersecurity can significantly reduce the risks of data breaches, ransomware, and other cyber threats that could disrupt business operations. - read more
Home insurance is a critical element for any Australian homeowner, providing financial protection against an array of unexpected events. Essentially, it's a policy that covers losses and damages to an individual's residence, along with furnishings and other assets in the home. This type of insurance also offers liability coverage against accidents in the home or on the property. - read more
Knowledgebase
Peril: A specific risk or cause of loss covered by an insurance policy, such as fire, theft, or flood.
