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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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In a recent development, the Australian Securities and Investments Commission (ASIC) and the Australian Prudential Regulation Authority (APRA) have jointly called upon insurers to enhance their artificial intelligence (AI) governance frameworks. This directive underscores the regulators' growing concern over the potential risks associated with the rapid adoption of AI technologies within the insurance sector. - read more
The Australian government has announced substantial reforms to the National Disability Insurance Scheme (NDIS) as part of the 2026 federal budget, aiming to save more than $36 billion over the next four years. These changes are intended to curb the scheme's rapid growth and ensure its sustainability, while refocusing support on individuals with significant and permanent disabilities. - read more
Australia's commercial insurance market has maintained its soft stance throughout the first half of 2026, characterized by competitive pricing and expanded insurer capacity. This trend is largely attributed to improved insurer profitability, stabilized reinsurance conditions, and a global surplus of capital, all contributing to downward pressure on premiums across various insurance classes. - read more
The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have jointly raised concerns regarding the sustainability of Total and Permanent Disability (TPD) insurance, particularly in light of the increasing prevalence and complexity of mental health-related claims. - read more
The 2026-27 Federal Budget, presented by Treasurer Jim Chalmers on May 12, introduces several measures with significant implications for the Australian insurance industry. These initiatives aim to address pressing issues such as property insurance costs, underinsurance, and regulatory frameworks, while also highlighting areas where further action is needed. - read more
Car insurance is a crucial aspect of vehicle ownership in Australia, offering protection and peace of mind in the event of an accident or other unforeseen circumstances. However, with numerous options available on the market, choosing the right policy can be overwhelming. In this article, we'll explore the main types of car insurance available to help you understand your choices. - read more
When thinking about the future, it's essential to have a comprehensive strategy that ensures the well-being of your loved ones and the security of your assets. Estate planning and life insurance are two critical pillars in safeguarding your family's financial stability. Despite the complexity often associated with these topics, understanding their importance and implementing them correctly can provide immense peace of mind. - read more
Welcome to the journey of safeguarding your future! As a young professional in Australia, you're likely juggling the demands of a burgeoning career with personal goals and financial responsibilities. Navigating the world of insurance is critical in creating a safety net around these aspirations. But why exactly is insurance a cornerstone for those entering the professional realm, and how do you discern which coverage best aligns with your unique pathway? - read more
Life insurance is a contract between an individual and an insurance company. The insurer promises to pay a designated beneficiary a sum of money upon the death of the insured person. - read more
In the dynamic world of commerce, Australian businesses face a plethora of risks daily. Business insurance serves as a safeguard, ensuring that the unforeseen does not hinder the stability and growth of an enterprise. Whether it’s a startup or a seasoned corporation, understanding and selecting the appropriate insurance coverage is crucial for resilience and longevity. - read more
Knowledgebase
Proximate Cause: The primary cause of loss in an insurance claim, which sets in motion a chain of events leading to the damage or injury.
