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Whether you’d like to explore Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Australian Regulators Call for Improved AI Governance in Insurance
Australian Regulators Call for Improved AI Governance in Insurance
10 Jun 2026: Paige Estritori
In a recent development, the Australian Securities and Investments Commission (ASIC) and the Australian Prudential Regulation Authority (APRA) have jointly called upon insurers to enhance their artificial intelligence (AI) governance frameworks. This directive underscores the regulators' growing concern over the potential risks associated with the rapid adoption of AI technologies within the insurance sector. - read more
Government Unveils Major NDIS Reforms Targeting Over $36 Billion in Savings
Government Unveils Major NDIS Reforms Targeting Over $36 Billion in Savings
03 Jun 2026: Paige Estritori
The Australian government has announced substantial reforms to the National Disability Insurance Scheme (NDIS) as part of the 2026 federal budget, aiming to save more than $36 billion over the next four years. These changes are intended to curb the scheme's rapid growth and ensure its sustainability, while refocusing support on individuals with significant and permanent disabilities. - read more
Soft Conditions Persist in Australia's Commercial Insurance Market Through H1 2026
Soft Conditions Persist in Australia's Commercial Insurance Market Through H1 2026
27 May 2026: Paige Estritori
Australia's commercial insurance market has maintained its soft stance throughout the first half of 2026, characterized by competitive pricing and expanded insurer capacity. This trend is largely attributed to improved insurer profitability, stabilized reinsurance conditions, and a global surplus of capital, all contributing to downward pressure on premiums across various insurance classes. - read more
Regulators Call for Action on TPD Insurance Sustainability Amid Rising Mental Health Claims
Regulators Call for Action on TPD Insurance Sustainability Amid Rising Mental Health Claims
27 May 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have jointly raised concerns regarding the sustainability of Total and Permanent Disability (TPD) insurance, particularly in light of the increasing prevalence and complexity of mental health-related claims. - read more
Key Takeaways from the 2026-27 Federal Budget for Australia's Insurance Industry
Key Takeaways from the 2026-27 Federal Budget for Australia's Insurance Industry
27 May 2026: Paige Estritori
The 2026-27 Federal Budget, presented by Treasurer Jim Chalmers on May 12, introduces several measures with significant implications for the Australian insurance industry. These initiatives aim to address pressing issues such as property insurance costs, underinsurance, and regulatory frameworks, while also highlighting areas where further action is needed. - read more
Insurance Articles

Comparing Comprehensive, Third Party, and Third Party Fire and Theft: Which Car Insurance is Right for You?
Comparing Comprehensive, Third Party, and Third Party Fire and Theft: Which Car Insurance is Right for You?
Car insurance is a crucial aspect of vehicle ownership in Australia, offering protection and peace of mind in the event of an accident or other unforeseen circumstances. However, with numerous options available on the market, choosing the right policy can be overwhelming. In this article, we'll explore the main types of car insurance available to help you understand your choices. - read more
The Role of Life Insurance in Your Overall Financial Strategy
The Role of Life Insurance in Your Overall Financial Strategy
Financial planning plays a pivotal role in managing your economic resources effectively. By assessing your income, expenses, and goals, you can create a plan that helps achieve financial security. A comprehensive financial plan covers saving, investing, budgeting, and managing liabilities to secure your future. - read more
Navigating Business Interruption Insurance: A Lifeline for SMEs
Navigating Business Interruption Insurance: A Lifeline for SMEs
Understanding the safeguards available to protect businesses during times of unexpected adversity is crucial, especially for Small and Medium-sized Enterprises (SMEs). Chief among these safeguards is business interruption insurance. This form of coverage is designed to offer financial assistance to businesses that endure losses due to unforeseeable disruptions. - read more
How to Make a Claim on Your Boat Insurance Policy in Australia
How to Make a Claim on Your Boat Insurance Policy in Australia
Boat insurance claims are an important aspect of owning a boat, as accidents and damages can happen unexpectedly. It is essential to understand the boat insurance claim process in Australia, as it can be complex and overwhelming at times. - read more
Business Insurance Essentials: What Every Australian Entrepreneur Should Know
Business Insurance Essentials: What Every Australian Entrepreneur Should Know
Running a business comes with its fair share of risks and challenges. From natural disasters to employee injuries, there's a lot that can go wrong. This is why having the right business insurance is crucial for any Australian entrepreneur. - read more

Knowledgebase
Trauma Insurance:
An insurance that pays a lump-sum amount on the diagnosis of one of several critical illnesses or events