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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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In a recent development, the Australian Securities and Investments Commission (ASIC) and the Australian Prudential Regulation Authority (APRA) have jointly called upon insurers to enhance their artificial intelligence (AI) governance frameworks. This directive underscores the regulators' growing concern over the potential risks associated with the rapid adoption of AI technologies within the insurance sector. - read more
The Australian government has announced substantial reforms to the National Disability Insurance Scheme (NDIS) as part of the 2026 federal budget, aiming to save more than $36 billion over the next four years. These changes are intended to curb the scheme's rapid growth and ensure its sustainability, while refocusing support on individuals with significant and permanent disabilities. - read more
Australia's commercial insurance market has maintained its soft stance throughout the first half of 2026, characterized by competitive pricing and expanded insurer capacity. This trend is largely attributed to improved insurer profitability, stabilized reinsurance conditions, and a global surplus of capital, all contributing to downward pressure on premiums across various insurance classes. - read more
The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have jointly raised concerns regarding the sustainability of Total and Permanent Disability (TPD) insurance, particularly in light of the increasing prevalence and complexity of mental health-related claims. - read more
The 2026-27 Federal Budget, presented by Treasurer Jim Chalmers on May 12, introduces several measures with significant implications for the Australian insurance industry. These initiatives aim to address pressing issues such as property insurance costs, underinsurance, and regulatory frameworks, while also highlighting areas where further action is needed. - read more
Boat insurance claims are an important aspect of owning a boat, as accidents and damages can happen unexpectedly. It is essential to understand the boat insurance claim process in Australia, as it can be complex and overwhelming at times. - read more
Running a business comes with its fair share of risks and challenges. From natural disasters to employee injuries, there's a lot that can go wrong. This is why having the right business insurance is crucial for any Australian entrepreneur. - read more
Welcome to the world of insurance in Australia - a realm where jargon often clouds the true meaning of policies, leaving many bewildered. But fret not! This guide is here to shine a light through the haze, demystifying the language that stands between you and informed insurance decisions. Whether you're starting a business, buying a home, or simply safeguarding your family's future, understanding insurance terminology is pivotal. - read more
In today's digital age, cybersecurity has become a critical factor for businesses of all sizes. Small businesses, in particular, are increasingly targeted by cybercriminals due to their perceived vulnerabilities. Cybersecurity involves implementing measures to protect computer systems, networks, and data from malicious attacks. Ensuring robust cybersecurity can significantly reduce the risks of data breaches, ransomware, and other cyber threats that could disrupt business operations. - read more
As recreational boating continues to grow in popularity, boat insurance has become an important consideration for boat owners. Boat insurance provides protection for your vessel in case of accidents, theft, or damage. However, with so many different types of policies available, it can be difficult to determine which one is right for your needs. - read more
Knowledgebase
Liability Insurance: Insurance that provides protection from claims arising from injuries or damage to other people or property
