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Whether you’d like to explore Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Suncorp's AI Initiatives Aim to Make Insurance More Affordable
Suncorp's AI Initiatives Aim to Make Insurance More Affordable
11 May 2026: Paige Estritori
Suncorp, a leading Australian insurer, is investing in artificial intelligence (AI) and upgrading its policy platforms to develop more affordable insurance products. This strategic move aims to address the challenges faced by consumers who find it difficult to obtain cost-effective coverage. - read more
ASIC Calls for Enhanced Cyber Resilience in Australian Insurance Sector
ASIC Calls for Enhanced Cyber Resilience in Australian Insurance Sector
11 May 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has issued a directive to Australian Financial Services (AFS) licensees, emphasising the urgent need to bolster cyber resilience in light of emerging artificial intelligence (AI) threats. This communication underscores the regulator's concern over the evolving cyber risk landscape and its potential impact on the insurance industry. - read more
HESTA Announces Significant Reduction in Insurance Fees for Members
HESTA Announces Significant Reduction in Insurance Fees for Members
11 May 2026: Paige Estritori
HESTA, a prominent Australian superannuation fund, has announced a substantial reduction in insurance fees for its members, averaging 12%. This change follows the renewal of its partnership with AIA Australia and is part of a broader initiative to provide more accessible and affordable insurance coverage. - read more
Australian Home Insurance Premiums Climb Amid Economic Pressures
Australian Home Insurance Premiums Climb Amid Economic Pressures
03 May 2026: Paige Estritori
Australian homeowners are facing a significant financial challenge as home insurance premiums have risen by an average of 16% over the past year. This increase adds to the growing cost of living pressures experienced by many households. - read more
ACCC Halts IAG's Bid to Acquire RAC Insurance
ACCC Halts IAG's Bid to Acquire RAC Insurance
03 May 2026: Paige Estritori
The Australian Competition and Consumer Commission (ACCC) has intervened to block Insurance Australia Group's (IAG) proposed acquisition of RAC Insurance, a move that underscores the regulator's commitment to maintaining competitive markets within the insurance sector. - read more
Insurance Articles

Understanding Home Insurance Coverage Options: What Protects Your Property?
Understanding Home Insurance Coverage Options: What Protects Your Property?
Home insurance is a critical element for any Australian homeowner, providing financial protection against an array of unexpected events. Essentially, it's a policy that covers losses and damages to an individual's residence, along with furnishings and other assets in the home. This type of insurance also offers liability coverage against accidents in the home or on the property. - read more
The Ultimate Guide to Understanding Life Insurance in Australia
The Ultimate Guide to Understanding Life Insurance in Australia
Life insurance is a contract between an individual and an insurance company. The insurer promises to pay a designated beneficiary a sum of money upon the death of the insured person. - read more
The Role of Life Insurance in Your Overall Financial Strategy
The Role of Life Insurance in Your Overall Financial Strategy
Financial planning plays a pivotal role in managing your economic resources effectively. By assessing your income, expenses, and goals, you can create a plan that helps achieve financial security. A comprehensive financial plan covers saving, investing, budgeting, and managing liabilities to secure your future. - read more
Income Protection: How to Safeguard Your Earnings in Uncertain Times
Income Protection: How to Safeguard Your Earnings in Uncertain Times
In the landscape of personal financial planning, income protection insurance emerges as a critical safeguard against the unpredictable nature of life's many uncertainties. As we navigate through economic turbulence and job market volatility, the importance of income protection becomes ever more apparent. This type of insurance serves as a financial backstop, designed to provide a stable flow of income when you're unable to work due to sickness or injury. - read more
Unlocking the Best Business Insurance: A Guide for Aussie Entrepreneurs
Unlocking the Best Business Insurance: A Guide for Aussie Entrepreneurs
Welcome to the guide designed to navigate Australian entrepreneurs through the intricate world of business insurance. In an era where risks are as diverse as they are frequent, choosing the right insurance is not just prudent—it's a critical element of sustaining and growing your enterprise. - read more

Knowledgebase
Copayment:
A fixed amount you pay for a covered healthcare service, usually when you receive the service.