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Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance Articles

Unlocking the Best Business Insurance: A Guide for Aussie Entrepreneurs
Unlocking the Best Business Insurance: A Guide for Aussie Entrepreneurs
Welcome to the guide designed to navigate Australian entrepreneurs through the intricate world of business insurance. In an era where risks are as diverse as they are frequent, choosing the right insurance is not just prudent—it's a critical element of sustaining and growing your enterprise. - read more
Protecting Your Legacy: Estate Planning and Life Insurance for Australians
Protecting Your Legacy: Estate Planning and Life Insurance for Australians
When thinking about the future, it's essential to have a comprehensive strategy that ensures the well-being of your loved ones and the security of your assets. Estate planning and life insurance are two critical pillars in safeguarding your family's financial stability. Despite the complexity often associated with these topics, understanding their importance and implementing them correctly can provide immense peace of mind. - read more
Comparing Comprehensive, Third Party, and Third Party Fire and Theft: Which Car Insurance is Right for You?
Comparing Comprehensive, Third Party, and Third Party Fire and Theft: Which Car Insurance is Right for You?
Car insurance is a crucial aspect of vehicle ownership in Australia, offering protection and peace of mind in the event of an accident or other unforeseen circumstances. However, with numerous options available on the market, choosing the right policy can be overwhelming. In this article, we'll explore the main types of car insurance available to help you understand your choices. - read more
Income Protection: How to Safeguard Your Earnings in Uncertain Times
Income Protection: How to Safeguard Your Earnings in Uncertain Times
In the landscape of personal financial planning, income protection insurance emerges as a critical safeguard against the unpredictable nature of life's many uncertainties. As we navigate through economic turbulence and job market volatility, the importance of income protection becomes ever more apparent. This type of insurance serves as a financial backstop, designed to provide a stable flow of income when you're unable to work due to sickness or injury. - read more
Comparing Boat Insurance Policies: Which One is Right for Your Needs?
Comparing Boat Insurance Policies: Which One is Right for Your Needs?
As recreational boating continues to grow in popularity, boat insurance has become an important consideration for boat owners. Boat insurance provides protection for your vessel in case of accidents, theft, or damage. However, with so many different types of policies available, it can be difficult to determine which one is right for your needs. - read more

Insurance News

Significant Rise in Australian Home Insurance Premiums in 2025
Significant Rise in Australian Home Insurance Premiums in 2025
11 Jan 2026: Paige Estritori
In 2025, Australian homeowners experienced a substantial increase in home and contents insurance premiums, with the average annual premium rising by 14%, equating to an additional $343. This surge has placed a significant financial burden on many households, prompting concerns about the affordability and accessibility of essential insurance coverage. - read more
Australian Insurers Under Fire for Steep Premium Increases Amid Record Profits
Australian Insurers Under Fire for Steep Premium Increases Amid Record Profits
11 Jan 2026: Paige Estritori
In recent times, Australian insurers have come under intense scrutiny for implementing substantial premium increases, with some homeowners experiencing hikes of up to 600%. This trend has sparked widespread concern among consumers and advocacy groups, especially in light of the industry's record profits. - read more
Australian Insurers Face Challenges in Cyber and AI Risk Preparedness
Australian Insurers Face Challenges in Cyber and AI Risk Preparedness
03 Jan 2026: Paige Estritori
Recent findings from the PwC Insurance Banana Skins Survey indicate that Australian insurers are trailing their global counterparts in preparedness for emerging risks, particularly in the realms of cyber threats and artificial intelligence (AI). This lag poses significant challenges as the industry confronts an increasingly complex risk landscape. - read more
AI and Machine Learning Revolutionise Australian Insurance Industry
AI and Machine Learning Revolutionise Australian Insurance Industry
03 Jan 2026: Paige Estritori
Australia's insurance sector is undergoing a significant transformation as companies increasingly adopt artificial intelligence (AI) and machine learning (ML) technologies to enhance operations, improve customer service, and strengthen fraud detection capabilities. This shift comes in response to mounting regulatory pressures, escalating climate-related risks, and the need to modernise legacy systems. - read more
Australian Insurers Falling Behind in Cyber Risk Preparedness
Australian Insurers Falling Behind in Cyber Risk Preparedness
26 Dec 2025: Paige Estritori
Recent findings from the PwC Insurance Banana Skins Survey reveal that Australian insurers are trailing their global counterparts in preparedness for emerging risks, particularly in the realms of cyber threats and artificial intelligence (AI). This lag poses significant challenges as the industry confronts an increasingly complex risk landscape. - read more

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Knowledgebase
Flood Insurance:
A specific type of property insurance that covers losses and damage caused by flooding.