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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Australia's cyclone reinsurance pool is again in the spotlight, with a fresh review sharpening attention on whether the scheme is delivering meaningful premium relief for households and small businesses in cyclone-exposed regions. The issue matters well beyond northern Australia, because it sits at the centre of a broader national challenge: how to keep insurance available, affordable and useful as severe weather risk becomes more costly to price. - read more
Australia’s insurance affordability challenge is again in focus, with fresh industry attention on households and small businesses that are struggling to absorb higher premiums in areas exposed to flood, storm, cyclone and bushfire risk. The latest discussion is not simply about prices rising at renewal time. It points to a broader problem: when cover becomes harder to afford, more people are tempted to reduce protection, raise excesses or walk away from insurance altogether. - read more
Australia's latest severe-weather claims updates are a timely reminder that insurance resilience is tested long before a claim is lodged. As insurers continue working through damage from recent storms, floods and cyclones, the bigger message for households and business owners is clear: cover needs to be practical, current and matched to real replacement costs. - read more
Australia’s prudential regulator has sharpened its focus on the insurance sector, with its latest priorities pointing to a market under pressure from affordability concerns, severe weather exposure, cyber threats and operational disruption. For households and business owners, the message is clear: insurance is no longer just a renewal task to be handled once a year. It is becoming a core part of financial resilience. - read more
Australia’s latest financial dispute data has put insurance claims handling back in the spotlight, with consumers and small businesses continuing to seek outside help when problems with insurers cannot be resolved directly. The trend is a timely reminder that an insurance policy should be assessed not only on premium, but also on how clearly it explains cover, how exclusions work, and how effectively claims are managed when pressure is highest. - read more
Underinsurance can leave households and businesses paying unexpected costs after a claim. This guide explains sum insured amounts, policy limits and sub-limits, and how to review cover more carefully before comparing insurance options. - read more
Small businesses rely on digital systems for payments, customer records, communications and day-to-day operations. That reliance can also create exposure to cyber threats such as phishing, ransomware, data breaches, insider risks and malware. Cyber insurance may help a business manage some of the financial and practical consequences of a cyber incident, but it works best alongside strong cybersecurity practices. - read more
Life insurance can provide financial support to nominated beneficiaries if the insured person dies. In Australia, life insurance decisions usually involve comparing cover types, benefits, premiums, exclusions and how the policy fits with household or business financial responsibilities. - read more
Boat insurance can help protect a vessel against risks such as accidental damage, theft and liability for damage or injury caused to others. Comparing policies means looking beyond the premium and checking what is covered, what is excluded and how the insurer would value your boat if you needed to claim. - read more
Business insurance can help protect an Australian business from financial loss caused by property damage, liability claims, interrupted trading, employee injuries and other insured events. This guide explains common cover types, how to assess your risks, what to check in policy documents and when to review or seek professional guidance. - read more
Knowledgebase
Term Life Insurance: A type of life insurance policy that provides coverage for a specified period, such as 10 or 20 years.