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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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As 2026 unfolds, Australian insurers are confronting a trio of significant challenges that are reshaping the industry landscape. According to Gallagher Bassett's forthcoming report, 'The Carrier Perspective: 2026 Claims Insights,' the primary concerns include premium affordability and insurability, escalating cyber and data risks, and difficulties in attracting and retaining skilled talent. - read more
In recent times, Australian retirees have been facing mounting financial pressures due to escalating insurance premiums. This trend is raising concerns about the affordability of essential coverage and its impact on the financial security and lifestyle of those on fixed incomes. - read more
In 2024, Australia's insurance industry reported an after-tax profit of $6.1 billion, a figure that is three times higher than the five-year average of $2 billion. This substantial increase is attributed to significant premium hikes and a relatively benign year for natural disasters. - read more
From 1 April 2026, Australian private health insurance premiums are set to increase by an average of 4.41%, marking the most significant rise since 2017. This adjustment reflects the escalating costs associated with medical and hospital services, which saw a 5% increase in the last financial year. - read more
Over the past five years, Australian homeowners have experienced a substantial 51% increase in home insurance premiums. This surge is largely attributed to the escalating frequency and severity of natural disasters, coupled with rising construction costs. - read more
In the dynamic world of commerce, Australian businesses face a plethora of risks daily. Business insurance serves as a safeguard, ensuring that the unforeseen does not hinder the stability and growth of an enterprise. Whether it’s a startup or a seasoned corporation, understanding and selecting the appropriate insurance coverage is crucial for resilience and longevity. - read more
Life insurance stands as a pillar of financial stability in the lives of many Australians, providing peace of mind and security for families and individuals facing the uncertainty of the future. The importance of life insurance cannot be overstated; it offers a safety net that serves to protect your loved ones in the event of a tragedy, ensuring their financial well-being during difficult times. - read more
Boat insurance claims are an important aspect of owning a boat, as accidents and damages can happen unexpectedly. It is essential to understand the boat insurance claim process in Australia, as it can be complex and overwhelming at times. - read more
Boating can be an enjoyable pastime, but it also comes with risks. From accidents to theft, unexpected events can take a toll on your finances and boat. This is where boat insurance comes in. Boat insurance provides financial protection in the case of accidents, theft, or other damage to your vessel. - read more
Welcome to the journey of safeguarding your future! As a young professional in Australia, you're likely juggling the demands of a burgeoning career with personal goals and financial responsibilities. Navigating the world of insurance is critical in creating a safety net around these aspirations. But why exactly is insurance a cornerstone for those entering the professional realm, and how do you discern which coverage best aligns with your unique pathway? - read more
Knowledgebase
Public Liability Insurance: A very broad term for insurance covering liability exposures for individuals and business owners. It provides broad coverage, generally including all exposures for property damage and bodily injury.
