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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Australia’s insurance affordability challenge is again in focus, with fresh industry attention on households and small businesses that are struggling to absorb higher premiums in areas exposed to flood, storm, cyclone and bushfire risk. The latest discussion is not simply about prices rising at renewal time. It points to a broader problem: when cover becomes harder to afford, more people are tempted to reduce protection, raise excesses or walk away from insurance altogether. - read more
Australia's latest severe-weather claims updates are a timely reminder that insurance resilience is tested long before a claim is lodged. As insurers continue working through damage from recent storms, floods and cyclones, the bigger message for households and business owners is clear: cover needs to be practical, current and matched to real replacement costs. - read more
Australia’s prudential regulator has sharpened its focus on the insurance sector, with its latest priorities pointing to a market under pressure from affordability concerns, severe weather exposure, cyber threats and operational disruption. For households and business owners, the message is clear: insurance is no longer just a renewal task to be handled once a year. It is becoming a core part of financial resilience. - read more
Australia’s latest financial dispute data has put insurance claims handling back in the spotlight, with consumers and small businesses continuing to seek outside help when problems with insurers cannot be resolved directly. The trend is a timely reminder that an insurance policy should be assessed not only on premium, but also on how clearly it explains cover, how exclusions work, and how effectively claims are managed when pressure is highest. - read more
Australia’s insurance sector is facing a larger contribution to the cost of financial regulation, with ASIC’s 2025–26 industry funding estimates putting insurance levies at $23.838 million. That is a sizeable rise from the $17.608 million levied in 2024–25 and reflects a broader increase in the regulator’s expected cost recovery across the financial system. - read more
Life insurance can be one part of a broader financial strategy. It is designed to provide a benefit to nominated beneficiaries if the insured person dies, helping them manage debts, living costs and future obligations. Understanding how it works, where it fits and how to review cover can make it easier to consider alongside budgeting, saving, investing and estate planning. - read more
Estate planning and life insurance are closely connected parts of protecting your family's financial future. An estate plan records how you want your assets and affairs managed, while life insurance can provide funds to help beneficiaries meet debts, living costs and other obligations after your death. - read more
Becoming a parent often changes the way you think about financial security. Life insurance can help new parents plan for mortgage payments, everyday living costs, childcare, education expenses and income replacement if a parent dies, becomes seriously ill or cannot work for an extended period. - read more
Business interruption insurance is designed to help a business manage the financial impact of a covered disruption that temporarily affects normal operations. For Australian small and medium-sized enterprises, understanding what this cover may include, when it may respond and how claims are assessed can support more informed business insurance planning. - read more
Insurance policies can be difficult to read when unfamiliar terms get in the way. This beginner-friendly guide explains common Australian insurance jargon, how policy documents are usually structured, and the key terms that can affect your cover, premiums and claims. - read more
Knowledgebase
Loss of Use: Insurance coverage that pays for the additional living expenses if your home is uninhabitable due to a covered loss.
