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Whether you’d like to explore Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Key Challenges Facing Australian Insurers in 2026
Key Challenges Facing Australian Insurers in 2026
01 Apr 2026: Paige Estritori
As 2026 unfolds, Australian insurers are confronting a trio of significant challenges that are reshaping the industry landscape. According to Gallagher Bassett's forthcoming report, 'The Carrier Perspective: 2026 Claims Insights,' the primary concerns include premium affordability and insurability, escalating cyber and data risks, and difficulties in attracting and retaining skilled talent. - read more
The Impact of Rising Insurance Premiums on Australian Retirees
The Impact of Rising Insurance Premiums on Australian Retirees
01 Apr 2026: Paige Estritori
In recent times, Australian retirees have been facing mounting financial pressures due to escalating insurance premiums. This trend is raising concerns about the affordability of essential coverage and its impact on the financial security and lifestyle of those on fixed incomes. - read more
Australian Insurers Achieve Record Profits Amid Rising Premiums
Australian Insurers Achieve Record Profits Amid Rising Premiums
01 Apr 2026: Paige Estritori
In 2024, Australia's insurance industry reported an after-tax profit of $6.1 billion, a figure that is three times higher than the five-year average of $2 billion. This substantial increase is attributed to significant premium hikes and a relatively benign year for natural disasters. - read more
Understanding the 4.41% Increase in Private Health Insurance Premiums from April 2026
Understanding the 4.41% Increase in Private Health Insurance Premiums from April 2026
24 Mar 2026: Paige Estritori
From 1 April 2026, Australian private health insurance premiums are set to increase by an average of 4.41%, marking the most significant rise since 2017. This adjustment reflects the escalating costs associated with medical and hospital services, which saw a 5% increase in the last financial year. - read more
The 51% Surge in Australian Home Insurance Premiums Over the Past Five Years
The 51% Surge in Australian Home Insurance Premiums Over the Past Five Years
24 Mar 2026: Paige Estritori
Over the past five years, Australian homeowners have experienced a substantial 51% increase in home insurance premiums. This surge is largely attributed to the escalating frequency and severity of natural disasters, coupled with rising construction costs. - read more
Insurance Articles

The Ultimate Guide to Choosing the Best Travel Insurance for Your Australian Adventure
The Ultimate Guide to Choosing the Best Travel Insurance for Your Australian Adventure
Embarking on an Australian adventure can ignite excitement in the heart of any traveller, but being prepared for the unexpected should be top of mind. Travel insurance is an essential travel companion that safeguards your journey from unforeseeable circumstances. Whether confronting flight cancellations, medical emergencies, or lost luggage, the right travel insurance policy can make a world of difference, offering peace of mind to fully immerse in the Aussie adventure experience. - read more
How to Save Money on Your Boat Insurance Premiums
How to Save Money on Your Boat Insurance Premiums
Boat ownership comes with many responsibilities, including obtaining adequate insurance coverage. However, as with any type of insurance, boat insurance premiums can quickly become costly. It's essential to save as much as possible on your policy without sacrificing the necessary protection it provides. - read more
Understanding Home Insurance Coverage Options: What Protects Your Property?
Understanding Home Insurance Coverage Options: What Protects Your Property?
Home insurance is a critical element for any Australian homeowner, providing financial protection against an array of unexpected events. Essentially, it's a policy that covers losses and damages to an individual's residence, along with furnishings and other assets in the home. This type of insurance also offers liability coverage against accidents in the home or on the property. - read more
Protecting Your Legacy: Estate Planning and Life Insurance for Australians
Protecting Your Legacy: Estate Planning and Life Insurance for Australians
When thinking about the future, it's essential to have a comprehensive strategy that ensures the well-being of your loved ones and the security of your assets. Estate planning and life insurance are two critical pillars in safeguarding your family's financial stability. Despite the complexity often associated with these topics, understanding their importance and implementing them correctly can provide immense peace of mind. - read more
Business Insurance in Australia: How to Ensure You're Fully Covered
Business Insurance in Australia: How to Ensure You're Fully Covered
Embarking on the journey of entrepreneurship entails foreseeing and mitigating risks before they turn into setbacks for your business. In Australia, safeguarding your enterprise with adequate business insurance is not just a regulatory requirement, but also a strategic move to protect your company's future. In this article, we delve into the importance of being fully covered and guide you through the myriad of insurance options suitable for your business venture. - read more

Knowledgebase
Aggregate Limit:
The maximum amount an insurer will pay for all covered losses during a policy period.