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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Australian homeowners are facing a significant financial challenge as home insurance premiums have risen by an average of 16% over the past year. This increase adds to the growing cost of living pressures experienced by many households. - read more
The Australian Competition and Consumer Commission (ACCC) has intervened to block Insurance Australia Group's (IAG) proposed acquisition of RAC Insurance, a move that underscores the regulator's commitment to maintaining competitive markets within the insurance sector. - read more
Recent analyses have unveiled that Australian health insurance premiums have surged by as much as 25%, far exceeding the government-approved average increase of 4.41%. This substantial rise has raised concerns among policyholders and consumer advocacy groups alike. - read more
Recent data reveals a significant increase in consumer complaints against Australian insurance companies, primarily due to delays in processing everyday claims. The Australian Financial Complaints Authority (AFCA) reports that insurers are generating approximately 100 complaints daily, marking a record high in the industry. - read more
Recent analyses indicate that Australia's top non-life insurers have achieved substantial revenue growth, showcasing the industry's resilience amidst various market challenges. According to a report by AM Best, the leading ten non-life insurers in Australia collectively generated nearly $46 billion in insurance services revenue in their latest annual results, marking an 11.1% increase from the previous period. - read more
In the landscape of personal financial planning, income protection insurance emerges as a critical safeguard against the unpredictable nature of life's many uncertainties. As we navigate through economic turbulence and job market volatility, the importance of income protection becomes ever more apparent. This type of insurance serves as a financial backstop, designed to provide a stable flow of income when you're unable to work due to sickness or injury. - read more
Car insurance is a crucial aspect of vehicle ownership in Australia, offering protection and peace of mind in the event of an accident or other unforeseen circumstances. However, with numerous options available on the market, choosing the right policy can be overwhelming. In this article, we'll explore the main types of car insurance available to help you understand your choices. - read more
Home insurance is a critical element for any Australian homeowner, providing financial protection against an array of unexpected events. Essentially, it's a policy that covers losses and damages to an individual's residence, along with furnishings and other assets in the home. This type of insurance also offers liability coverage against accidents in the home or on the property. - read more
When thinking about the future, it's essential to have a comprehensive strategy that ensures the well-being of your loved ones and the security of your assets. Estate planning and life insurance are two critical pillars in safeguarding your family's financial stability. Despite the complexity often associated with these topics, understanding their importance and implementing them correctly can provide immense peace of mind. - read more
Life insurance is a contract between an individual and an insurance company. The insurer promises to pay a designated beneficiary a sum of money upon the death of the insured person. - read more
Knowledgebase
Peril: A specific risk or cause of loss covered by an insurance policy, such as fire, theft, or flood.
