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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Australia's commercial insurance market has maintained its soft stance throughout the first half of 2026, characterized by competitive pricing and expanded insurer capacity. This trend is largely attributed to improved insurer profitability, stabilized reinsurance conditions, and a global surplus of capital, all contributing to downward pressure on premiums across various insurance classes. - read more
The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have jointly raised concerns regarding the sustainability of Total and Permanent Disability (TPD) insurance, particularly in light of the increasing prevalence and complexity of mental health-related claims. - read more
The 2026-27 Federal Budget, presented by Treasurer Jim Chalmers on May 12, introduces several measures with significant implications for the Australian insurance industry. These initiatives aim to address pressing issues such as property insurance costs, underinsurance, and regulatory frameworks, while also highlighting areas where further action is needed. - read more
Australia's non-life insurance industry has demonstrated remarkable resilience, achieving an 11.1% increase in revenue for the fiscal year ending 30 June 2025. This growth has propelled the sector's total insurance revenue to approximately AUD 77.7 billion, underscoring the industry's capacity to navigate a volatile economic landscape. - read more
The Australian Competition and Consumer Commission (ACCC) has escalated its examination of Insurance Australia Group's (IAG) proposed acquisition of RAC Insurance (RACI) to a Phase 2 review. This decision reflects concerns that the transaction could substantially lessen competition within Western Australia's insurance market. - read more
Welcome to the journey of safeguarding your future! As a young professional in Australia, you're likely juggling the demands of a burgeoning career with personal goals and financial responsibilities. Navigating the world of insurance is critical in creating a safety net around these aspirations. But why exactly is insurance a cornerstone for those entering the professional realm, and how do you discern which coverage best aligns with your unique pathway? - read more
Welcome to the comprehensive guide on evaluating different insurance providers in Australia. Navigating through the plethora of insurance options can be overwhelming. With a market full of competing insurers, choosing the right provider is critical to ensuring ample protection for your assets, health, and peace of mind. This introduction aims to underscore the significance of this decision for Australian consumers. - read more
Welcome to the guide designed to navigate Australian entrepreneurs through the intricate world of business insurance. In an era where risks are as diverse as they are frequent, choosing the right insurance is not just prudent—it's a critical element of sustaining and growing your enterprise. - read more
Financial planning plays a pivotal role in managing your economic resources effectively. By assessing your income, expenses, and goals, you can create a plan that helps achieve financial security. A comprehensive financial plan covers saving, investing, budgeting, and managing liabilities to secure your future. - read more
Life insurance is a contract between an individual and an insurance company. The insurer promises to pay a designated beneficiary a sum of money upon the death of the insured person. - read more
Knowledgebase
Income Insurance: Insures your income in the event of you being unable to work due to sickness or accident.
