Insurance Online :: Contact Us

Contact Insurance Online

insuranceonline.com.au

How can we help you today?

Whether you’d like to explore Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

Follow us!

We are a proud member of the Financial Services Online network!

Connect with us on your favourite social media platform for the latest financial news, views, resources and information.


Insurance News

Suncorp's AI Initiatives Aim to Make Insurance More Affordable
Suncorp's AI Initiatives Aim to Make Insurance More Affordable
11 May 2026: Paige Estritori
Suncorp, a leading Australian insurer, is investing in artificial intelligence (AI) and upgrading its policy platforms to develop more affordable insurance products. This strategic move aims to address the challenges faced by consumers who find it difficult to obtain cost-effective coverage. - read more
ASIC Calls for Enhanced Cyber Resilience in Australian Insurance Sector
ASIC Calls for Enhanced Cyber Resilience in Australian Insurance Sector
11 May 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has issued a directive to Australian Financial Services (AFS) licensees, emphasising the urgent need to bolster cyber resilience in light of emerging artificial intelligence (AI) threats. This communication underscores the regulator's concern over the evolving cyber risk landscape and its potential impact on the insurance industry. - read more
HESTA Announces Significant Reduction in Insurance Fees for Members
HESTA Announces Significant Reduction in Insurance Fees for Members
11 May 2026: Paige Estritori
HESTA, a prominent Australian superannuation fund, has announced a substantial reduction in insurance fees for its members, averaging 12%. This change follows the renewal of its partnership with AIA Australia and is part of a broader initiative to provide more accessible and affordable insurance coverage. - read more
Australian Home Insurance Premiums Climb Amid Economic Pressures
Australian Home Insurance Premiums Climb Amid Economic Pressures
03 May 2026: Paige Estritori
Australian homeowners are facing a significant financial challenge as home insurance premiums have risen by an average of 16% over the past year. This increase adds to the growing cost of living pressures experienced by many households. - read more
ACCC Halts IAG's Bid to Acquire RAC Insurance
ACCC Halts IAG's Bid to Acquire RAC Insurance
03 May 2026: Paige Estritori
The Australian Competition and Consumer Commission (ACCC) has intervened to block Insurance Australia Group's (IAG) proposed acquisition of RAC Insurance, a move that underscores the regulator's commitment to maintaining competitive markets within the insurance sector. - read more
Insurance Articles

Unlocking the Best Business Insurance: A Guide for Aussie Entrepreneurs
Unlocking the Best Business Insurance: A Guide for Aussie Entrepreneurs
Welcome to the guide designed to navigate Australian entrepreneurs through the intricate world of business insurance. In an era where risks are as diverse as they are frequent, choosing the right insurance is not just prudent—it's a critical element of sustaining and growing your enterprise. - read more
How to Choose the Right Boat for Your Needs and Budget
How to Choose the Right Boat for Your Needs and Budget
Choosing the right boat can be a daunting task, particularly if you’re new to boating or unfamiliar with the full range of options available. With so many different types, sizes, and features to consider, it’s important to have a clear understanding of your needs and preferences before you start shopping for a boat. - read more
The Comprehensive Comparison: Evaluating Different Insurance Providers in Australia
The Comprehensive Comparison: Evaluating Different Insurance Providers in Australia
Welcome to the comprehensive guide on evaluating different insurance providers in Australia. Navigating through the plethora of insurance options can be overwhelming. With a market full of competing insurers, choosing the right provider is critical to ensuring ample protection for your assets, health, and peace of mind. This introduction aims to underscore the significance of this decision for Australian consumers. - read more
Common Cyber Threats Facing Small Businesses and How Insurance Can Help
Common Cyber Threats Facing Small Businesses and How Insurance Can Help
In today's digital age, cybersecurity has become a critical factor for businesses of all sizes. Small businesses, in particular, are increasingly targeted by cybercriminals due to their perceived vulnerabilities. Cybersecurity involves implementing measures to protect computer systems, networks, and data from malicious attacks. Ensuring robust cybersecurity can significantly reduce the risks of data breaches, ransomware, and other cyber threats that could disrupt business operations. - read more
Business Insurance Essentials: What Every Australian Entrepreneur Should Know
Business Insurance Essentials: What Every Australian Entrepreneur Should Know
Running a business comes with its fair share of risks and challenges. From natural disasters to employee injuries, there's a lot that can go wrong. This is why having the right business insurance is crucial for any Australian entrepreneur. - read more

Knowledgebase
Copayment:
A fixed amount you pay for a covered healthcare service, usually when you receive the service.