Welcome to the Insurance Online News podcast with your host, Paige Estritori, where we deliver the latest and most significant news from the world of insurance in Australia. Our dedicated team works tirelessly to bring you the freshest updates, focusing on the stories that matter the most to both Australian businesses and individual consumers over the past week.
Through meticulous research, we transform these developments into original content that not only keeps you informed but also offers deep insights into the insurance landscape as it stands today. Our podcast distills these crucial updates into a format that's both succinct and captivating. For professionals within the insurance realm or personal consumers keen on keeping up with insurance trends, look no further. Paige Estritori brings you all the essential information daily, making our podcast the ultimate destination for trustworthy and impactful insurance news.
This Week:
This week: AI in insurance moves from buzz to real-world benefits and risks, with a focus on faster claims and smarter sales—so compare cover, not marketing. Parliament clarifies the ARPC terrorism reinsurance scheme covers state‑sponsored acts, reducing uncertainty for commercial property owners. After Brisbanes hailstorms, warnings go out about “disaster chasers”; contact your insurer first and use cooling‑off rights for unsolicited contracts. NSW strata reforms tighten enforcement of repairs and maintenance, aiming to improve safety and insurability. Visit insuranceonline.com.au to compare and get expert help.
Hello and welcome to Insurance Online News, Im Paige Estritori, and its Thursday, 13 November 2025.
First today, a signal on where insurance is heading. At a national forum, Suncorps chief said artificial intelligence will reshape how policies are sold and how claims are handled, with staff still supporting customers at key moments. He also warned that AI-driven marketing could blur whats genuine quality. For you, that means expect faster processes but scrutinise cover, not hype—and if in doubt, compare options and speak with an independent broker.
Next up, a legislative tweak with big implications for business insurance. Parliament has clarified that the federal terrorism reinsurance scheme, run by the Australian Reinsurance Pool Corporation—ARPC—covers state‑sponsored acts. That reduces ambiguity for commercial property owners, retailers and hospitality venues in CBDs and busy precincts. If your business relies on property or landlord cover, ask your broker whether your schedule appropriately addresses terrorism exposure under the updated settings.
Meanwhile in Queensland, after the late‑October hailstorms, consumer advocates are warning about “disaster chasers” turning up uninvited. More than twenty‑three thousand claims have already been lodged across those storms, and households and small businesses are being urged to contact their insurer first before signing anything. Remember theres a cooling‑off period for unsolicited repair contracts. Keep receipts, take photos, and coordinate works through your insurer to protect your claim.
And in New South Wales—NSW—fresh strata reforms have kicked in, giving Fair Trading stronger powers to enforce repairs and maintenance of common property. The aim is safer buildings, fewer costly disputes, and fewer situations where poor upkeep pushes premiums up or limits insurability. If youre on an owners corporation or you run a business in a mixed‑use building, revisit your maintenance plan and review your strata, property and liability cover to ensure sums insured and responsibilities are clear.
Thats it for this week. For easy comparisons and free, expert help on personal and business insurance, head to insuranceonline.com.au.
The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
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