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This week: Victoria makes flood-risk ratings mandatory in planning to improve insurance availability; AFCA reports a record year of complaints and cautions against AI-generated submissions that hinder resolutions; a hotel booking-platform breach fuels convincing phishing with real reservation numbers; and a Melbourne SME narrowly avoids a $118k payment‑redirection loss. Practical tips: review flood cover and sums insured, prioritise clear claims standards, verify payment changes by phone, enable MFA, and ensure cyber policies include social-engineering and business interruption. Visit insuranceonline.com.au for free quotes and broker help.
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